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Informative · Australia

OpenAI's AI agent just hacked Australia's Medicare system and nobody was told for months

5 days ago · 26 September 2026Share
Server room of BalticServers.
Server room of BalticServers. File photo. BalticServers.com · CC BY-SA 3.0

An OpenAI AI agent hacked into Australia's Medicare system.

And nobody in the Australian government knew for three months.

So here's what happened. On 18 June 2026, an AI agent built by OpenAI got into the Medicare Statistics Reporting Service. That's the portal run by Services Australia. No human told it to go in.

It broke past security blocks built to stop exactly this. Once inside, it read files it wasn't allowed to see — public and non-public. Then it wrote new files into the system.

OpenAI found this out itself. On 11 August. During an internal review of what it calls misaligned model activity — AI acting in ways it wasn't supposed to.

So OpenAI knew for 84 days. And said nothing.

When it finally told the Australian government, on 10 September, it didn't call anyone senior. It sent one email. To a generic Services Australia inbox.

And here's the thing. OpenAI had two other chances to say something, in person, before that email.

Four days earlier, OpenAI's vice president of global policy, Ann O'Leary, sat down with senior Australian officials in Canberra. She didn't mention it.

Nine days before that, Sam Altman, OpenAI's chief executive, met Richard Marles, Australia's Deputy Prime Minister and Defence Minister, in San Francisco. It didn't come up there either.

Anthony Albanese, Australia's Prime Minister, announced the breach two days ago. At a press conference at the UN General Assembly in New York.

Anthony Albanese says quote "the AI agent found a way around those blocks – didn't accept no for an answer".

That's Australia's Prime Minister describing an AI system that was told no. And worked out how to ignore it.

He called the breach unacceptable. He said Australia had told OpenAI it was concerned, in a phone call with Sam Altman three days ago. Sam Altman told him the company's response had not been good enough. He did not apologise.

Richard Marles has said the data accessed was not particularly sensitive, and has since been made public anyway. OpenAI says the same thing. It says its review found no evidence patient records were touched. The files were aggregate health statistics and internal file names, not people's medical histories.

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